Warranty Policy

1-YEAR LIMITED WARRANTY

Original BÄR footwear is carefully made by hand by skilled shoemakers. Each of our styles comes with a 12-month warranty from the date on the invoice. We provide a 1 year limited warranty.

The warranty states that the products advertised by us are free from defects – including their functionality – and free from material or production faults. The warranty covers defect of workmanship and materials. If quality defects arise despite correct use, we undertake to repair, exchange or replace the items free of charge, provided the item in question is returned along with the invoice.

This does not include normal wear and tear, damage due to alteration of product, accident damage, improper or incorrect use and attempted repairs by the Customer or third parties. As part of our warranty, we promise to repair the product or, at our discretion, replace it with an item of equivalent value free of charge. To make a claim under the warranty, you must enable us to check this claim by sending us the goods and proof of purchase (invoice). Please ensure the goods are packed securely to prevent transport damage. If the claim is upheld, we will pay the cost of sending in and returning the merchandise and assume the transport risk, provided the goods are transported by our chosen carrier.

Whatever the case, you can rely on the BÄR workshop at all times – before, during and after your purchase.

Unless agreed otherwise, your warranty rights are based on the statutory provisions for the sale of goods.

If you order goods from us as a business client, the following applies: the merchandise supplied must be inspected by the Customer immediately on receipt insofar as this is feasible in the course of normal business. If a defect is identified, we must be notified straight away. If the Customer fails to notify us, the goods are considered to have been approved, unless the defect was not apparent in the course of the inspection. Should any such defect become apparent at a later date, the Customer must notify us as soon as it is found. Otherwise, the goods are considered to have been approved despite this defect. In such cases, if the Customer fails to notify us immediately of the defect reported by their buyer, the goods are deemed to have been approved despite this defect. If a defect exists, we are entitled to choose how it will be rectified, taking into consideration the nature of the defect and the Customer’s legitimate interests. In the context of these agreements, rectification is deemed to have failed following the third unsuccessful attempt. When rectifying defects, we are only obliged to meet the necessary expenses – in particular transport, travel, labour and material costs – insofar as these are not increased by the item having been taken to a location other than the Customer’s residence or commercial premises to which it was delivered. The Customer’s claims for defects – including claims for damages – lapse after one year.